Wordlore Support

Effective date: 2026-09-07

Support information for Wordlore version 0.1.0.

Contact: support@gatorplay.in — we aim to reply within 5 business days.

Gameplay help

Tap a clue card to read every hint you have already unlocked.
Tap a primary picture clue to enlarge it. These pictures are bundled for offline play.
Lantern keeps the original clue and adds a distinct contextual clue. Reopening unlocked Lantern or Lens help on the same crossing is free.
Lens is offered only for selected clues with suitable art. A primary picture clue does not also offer Lens for that answer.
Quill reveals one letter. The separate whole-word rescue under Stuck help explains its Ink and score cost and asks for confirmation.
Use the available hint actions when you want another nudge.
Pinch or pan a large board to bring hidden crossings into view.
Check placed letters to set correct tiles and return incorrect tiles to the tray.
Completed Journey boards remain replayable without removing completion progress.

Progress and Collection

Cloud Save is enabled for explicitly linked accounts. Link Google, Sign in with Apple, or Game Center on iOS to back up and synchronize through Firebase/Google Cloud:

puzzle progress and unfinished boards;
completed-level records and scores;
unlocked Collection cards;
your Daily streak;
Hidden Lore discoveries and display selections; and
your Light, Dark, or System appearance preference.

Guest progress is not uploaded to Wordlore Cloud Save unless you explicitly link an account. Other general app settings stay on the device; only the appearance preference is cloud-saved. Ink earned through play remains local. Verified rewarded-ad Ink is maintained separately as an account-protected server balance, not in your progress save.

To recover synchronized progress on another installation, use the same linked account and connect to the service. If Wordlore asks you to restore and combine progress, review that choice before confirming. Sync can be pending while offline or after a service failure; check the account’s backup status and use the offered retry before clearing app data or uninstalling. Only successfully synchronized changes can be recovered through Cloud Save. Do not uninstall as a first troubleshooting step: unsynchronized progress, guest progress, local settings, and gameplay-earned Ink may otherwise be lost. Platform-managed device backups are separate from Wordlore Cloud Save.

Using Game Center on iOS. Choose Game Center explicitly when linking Wordlore, using the same Game Center player on your iOS device. Device-level Game Center sign-in does not automatically link Wordlore. Game Center and Sign in with Apple are different providers; choosing Sign in with Apple or Google does not automatically recover or merge a Game Center-only account. This account-linking feature does not add Game Center leaderboards, achievements, or friends-list access.

Each locked Collection card explains the World, chapter, or level that unlocks it. A reward is granted once when its route is completed.

Journey opens levels sequentially. Continue resumes an unfinished crossing or finds the next accessible level. Collection has 167 cards across all ten Worlds; its sealed and collected filters help you find a card and its unlock route. Your private Profile brings completed crossings, Collection, Daily streak, and Ink together. A Daily reminder is optional, and the puzzle has no time limit.

Ink and ads

Ink pays for hint help. You earn Ink by solving. Wordlore may offer an optional rewarded video from the Ink control, after some completed boards, when returning to an unfinished crossing after a meaningful absence, or when Ink is insufficient. Every video requires a separate Watch action and shows the reward before it starts. Watching is never required to play or finish a puzzle.

Rewarded Ink appears only after the ad provider verifies completion. If an ad fails to load, is closed early, or cannot be verified, no Ink is granted; wait and try again. A frequency cap can temporarily hide the offer.

Wordlore may separately show a non-rewarded interstitial after an eligible completed board. These board-break ads grant no Ink. Completion thresholds, minimum spacing, a daily cap, and suppression after a rewarded ad keep them away from active board interaction.

A standard banner may occupy a reserved area separated from gameplay controls. It grants no Ink. It is suppressed when screen space or enlarged text needs that room. If an ad is unavailable, ordinary puzzle play remains available.

There is no paid-item storefront and no way to buy Ink in this release. If a screen appears to offer a real-money item, stop and report it to support@gatorplay.in because that capability must remain disabled in the ads-only release.

Privacy choices

Advertising privacy. Before rewarded, interstitial, or banner ads can be requested, Wordlore refreshes the applicable privacy state and presents Google’s form when required. If the privacy framework does not permit an ad request, no ad is shown and gameplay remains available.

Age treatment. The initial age screen is optional. The entered number is not retained or transmitted; only a coarse policy bucket stays on the device. Skipping uses the most protective child treatment. See the Privacy Policy for the mixed-audience advertising rules.

Changing your mind. Open Settings and use the privacy-options entry to reopen the consent form and change your choice. The entry appears where the consent framework requires it.

Advertising identifiers. The ads-only release requests non-personalized ads and excludes access to Android’s advertising ID and Apple’s IDFA. It does not request App Tracking Transparency permission or use app data for cross-app tracking.

Notifications. Daily reminders are optional. Disable them in Wordlore Settings or in your device notification settings.

Full detail. Our Privacy Policy explains what leaves the device, who receives it, and how long each record is kept.

Your account and deleting it

Signing in with Google, Sign in with Apple, or Game Center on iOS is optional for ordinary gameplay. Linking enables Cloud Save and is required before a rewarded ad can create account-protected Ink.

To delete your account and its data:

In the app: Settings → Account → Delete account. Confirm the request; follow any fresh sign-in verification requested by the app. If Sign in with Apple is linked, fresh Apple authorization is required for revocation.
On the web, if you cannot open the app: https://gatorplay.in/delete-account/

The in-app route is preferred because it can verify your linked provider identity directly. If you are locked out, email support@gatorplay.in, preferably from the address linked to that provider when one is available. If your provider does not supply an email address, tell support which provider you used; an email address alone is not proof of ownership. Support explains the secure steps needed to verify account ownership and any required provider authorization, including Apple revocation. We do not disclose account information to an unverified requester. Sending an email alone does not schedule deletion. Support confirms an accepted request, the exact cancellation deadline, and how to cancel without reopening or reinstalling the app.

Game Center-only accounts: Game Center normally does not supply a provider email that support can use to verify ownership. Open Wordlore on an iOS device signed in to the same Game Center player and use the in-app deletion route. If Game Center itself is inaccessible, support will direct you to Apple account recovery; an unrelated email cannot prove ownership. Contact support for guidance, but an email-only deletion or cancellation route is not available for a Game Center-only account without verified provider access.

If you cannot access the provider-linked address—including an inaccessible Apple private-relay address—we cannot substitute an ad screenshot, security question, or different unverified address as proof of ownership. The request cannot be completed until ownership and any required provider authorization can be verified securely.

An accepted request freezes protected features immediately and starts a seven-calendar-day cancellation period. The app shows the exact deadline and signs this device out. To cancel, sign in with the same provider before the deadline and explicitly choose Keep my account. Signing in alone does not cancel; Continue deletion keeps the original deadline. After the deadline, deletion can no longer be cancelled and a scheduled process finalizes it even if the app is never opened again. Cloud Save remains frozen during that cancellation period; cloud saves are removed when deletion is finalized.

Ordinary Sign out ends this device’s account session and stops its account-linked synchronization. It does not request deletion or erase existing cloud saves. When recovering a protected account, use its original provider. An account linked with Sign in with Apple must be recovered with that provider, including on Android where available; choosing Google with the same email does not merge accounts. Game Center recovery requires iOS.

Finalized deletion is permanent. It removes the account, linked provider identifier, cloud saves, remaining account-protected rewarded Ink, and account-linked reward records. Limited pseudonymized reward-verification records, a temporary deletion-security record keyed by the deleted account identifier, analytics, diagnostics, and support records follow the retention periods or criteria in our Privacy Policy.

Account deletion does not erase the local gameplay copies on your devices. Clear app data or uninstall to remove those copies. Linking a new account can upload remaining local progress again, but cannot recover the erased cloud saves or the deleted account’s rewarded Ink. Deleting your Wordlore account does not delete your Apple Account or Game Center account.

Accessibility and appearance

Settings includes Light, Dark, and System appearance, reduced motion, sound, and haptic controls. Wordlore also supports larger system text and platform screen readers. Consent, account, and deletion screens are designed to remain reachable with a screen reader and at enlarged text sizes.

If something in Wordlore is not usable with the assistive technology you rely on, tell us at support@gatorplay.in. Describe the screen and the tool you are using, and we will treat it as a defect.

Report a problem

Email support@gatorplay.in with:

Wordlore version 0.1.0;
device model and operating-system version;
the screen or puzzle where the issue occurred; and
steps that reproduce the problem.

Do not send passwords, authentication tokens, ad callback parameters, or other sensitive personal information. Screenshots are optional; review them before sending.

We aim to reply within 5 business days.

Your message, email address, and any attachments are handled by us and our email-service provider to resolve the request. Ordinary support and deletion correspondence follow these retention criteria: While needed to handle and follow up on the request, resolve related disputes, or meet applicable legal obligations; this covers messages and attachments held by our email provider. Please do not send Google or Apple sign-in codes or government identity documents.

Publisher: Gator Play Private Limited

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